Privacy Policy

    Effective Date: 2nd May 2025

    Last Updated: 8th May 2025

    At CrowdReply, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

    By using CrowdReply, you agree to the practices outlined below.

    1. Information We Collect

    We collect only the data necessary to provide and improve our services. This includes:

    • Account Information: Name, email address, and login credentials
    • Platform Usage: Tasks submitted, activity logs, post tracking data
    • Payment Information: We do not store payment details. All transactions are securely processed via third-party payment providers (e.g. Stripe)
    • Technical Data: Browser type, device info, IP address (for security and analytics)

    2. How We Use Your Information

    We use your data to:

    • Create and manage your account
    • Deliver the CrowdReply services you request (e.g. Reddit comment submissions, upvote tracking)
    • Monitor task status and performance
    • Provide support and respond to inquiries
    • Send important updates related to your account
    • Improve the platform experience via analytics

    We do not sell or share your personal information with third-party marketers.

    3. Legal Basis for Processing (GDPR)

    If you are located in the European Economic Area (EEA), our legal basis for processing your personal data may include:

    • Your consent
    • The performance of a contract (e.g. providing the CrowdReply service)
    • Legal obligations
    • Legitimate interests, such as platform security and feature improvements

    4. Your Rights (GDPR)

    If you are in the EEA, you have the right to:

    • Access the personal data we hold about you
    • Request correction or deletion of your data
    • Object to or restrict our processing
    • Request data portability
    • Withdraw consent at any time

    To exercise your rights, email us at [email protected].

    5. Data Retention

    We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If you close your account, we may retain limited data for legal, security, or accounting purposes.

    6. Data Security

    We implement industry-standard measures to protect your information, including encryption, firewalls, and access controls. However, no online system is 100% secure, so we cannot guarantee absolute protection.

    7. Third-Party Services

    We use third-party tools to process payments, send transactional emails, and analyze usage (e.g., Stripe, Google Analytics, Discord). These services may collect data in accordance with their own privacy policies.

    We only work with vendors who meet strict privacy and data handling standards.

    8. Cookies

    We may use cookies or similar technologies to improve user experience, track usage, and remember preferences. You can control cookie behavior in your browser settings.

    9. International Transfers

    As we operate from the United States, your data may be transferred and processed outside your country of residence. We ensure that any such transfer is done securely and in accordance with applicable laws.

    10. Children's Privacy

    CrowdReply is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

    11. Changes to This Policy

    We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or through the platform. Continued use of the service means you accept the updated terms.

    12. Contact Us

    If you have any questions, concerns, or data requests, please contact:

    [email protected]