Privacy Policy

At CrowdReply, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your information when you use our platform and services.

By using CrowdReply, you agree to the practices outlined below. If you do not agree, please discontinue use of the platform.

1. Information We Collect

We collect the following categories of information to provide and improve our services:

Account Information

  • Name, email address, and login credentials

  • Google account information if you sign in via Google OAuth (name, email, profile picture)

  • Business and billing details associated with your account

Brand & Business Information

  • Brand name, website domain, description, and favicon

  • Competitor information, industry, and business type

  • Custom prompts and AI model preferences configured during onboarding or brand setup

Platform Usage Data

  • Tasks submitted, campaign activity, engagement metrics, and task tracking data

  • Social listening keywords, saved threads, and interaction history

  • AI Search Tracking prompts and results

  • Brand reports and analytics viewed or generated

Payment & Billing Information

  • Subscription plan, billing cycle, and usage metrics (e.g., number of brands, prompts, keywords)

  • We do not store your credit card or payment details directly. All payment transactions are securely processed by our third-party payment provider. A payment customer identifier is linked to your account for billing purposes.

Technical Data

  • Browser type, device information, operating system, and screen resolution

  • IP address (used for security, fraud prevention, and general analytics)

  • Cookies and similar identifiers (see Section 8)

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Provide the CrowdReply services you subscribe to, including the Engagement Engine, AI Search Tracking, and Social Listening

  • Track and display how your brand appears across AI-powered search engines and large language models

  • Monitor keywords and surface relevant social media discussions related to your brand

  • Generate brand reports, competitive analysis, and visibility insights

  • Process subscription billing, credit purchases, and manage plan-based feature access

  • Send transactional and lifecycle emails related to your account, billing, and product updates

  • Provide customer support and respond to inquiries

  • Improve platform performance, features, and user experience through analytics

  • Ensure platform security and prevent fraud or abuse

We do not sell or share your personal information with third-party marketers.

3. Social Listening and Public Data Collection

CrowdReply's Social Listening feature monitors publicly available discussions on platforms such as Reddit, Quora, and Facebook based on keywords you configure.

  • We collect and store public post URLs, content snippets, engagement metrics, and metadata from these platforms.

  • This data is associated with your brand and account for analytics and reporting purposes.

  • We do not access private, restricted, or password-protected content. Only publicly visible data is collected.

  • You control which keywords are tracked and can remove them at any time.

4. Third-Party Services

We work with trusted third-party service providers to operate and improve CrowdReply. These providers handle functions such as payment processing, email delivery, file storage, security, customer support, and analytics.

Third-party providers may process data in accordance with their own privacy policies. We only work with providers who meet appropriate privacy and data handling standards.

5. Data Shared with AI Providers

CrowdReply uses third-party AI providers to power features such as content suggestions, brand analysis, keyword recommendations, and AI Search Tracking.

When you use AI-powered features, the following types of data may be sent to AI providers for processing:

  • Brand name, domain, and description

  • Competitor names and domains

  • Campaign instructions and content context

  • Prompts configured for AI Search Tracking

The following data is never shared with AI providers:

  • Your email address, password, or login credentials

  • Payment or billing information

  • Personal identifying information

CrowdReply does not use your data to train AI models. Data is sent to third-party AI providers solely to generate outputs within the service.

6. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your personal data includes:

  • Consent — where you have given clear consent for us to process your data for a specific purpose

  • Performance of a contract — where processing is necessary to provide the CrowdReply service you have subscribed to

  • Legal obligations — where processing is required to comply with applicable law

  • Legitimate interests — such as platform security, fraud prevention, service improvement, and analytics, where these interests are not overridden by your rights

7. Your Rights (GDPR)

If you are located in the EEA, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict our processing of your data

  • Request data portability

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at [email protected]. We will respond within 30 days.

8. Cookies

We may use cookies and similar technologies to:

  • Maintain your login session

  • Remember your preferences

  • Improve user experience

  • Analyze platform usage

You can control cookie behavior through your browser settings. Disabling cookies may affect some platform functionality.

9. Data Retention

We retain your information as follows:

  • Account data is retained for as long as your account is active.

  • Brand and campaign data (including AI Search Tracking history, social listening data, and brand reports) is retained for the duration of your subscription and for a reasonable period afterward to allow you to reactivate.

  • Billing and transaction records are retained as required by applicable tax and accounting laws.

  • Social listening data (mentions, keyword results) is retained while keywords are actively tracked and for a reasonable period after removal.

If you delete your account, we will remove your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as fraud prevention or dispute resolution).

10. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL)

  • Secure access controls and authentication

  • Infrastructure protection via CDN and firewall services

  • Application monitoring and logging

However, no system is 100% secure. We cannot guarantee absolute protection against unauthorized access.

11. International Data Transfers

CrowdReply operates from the United States. Your data may be transferred to and processed in the United States and other countries where our service providers operate.

We ensure that any international transfer of data is conducted securely and in accordance with applicable data protection laws.

12. Children's Privacy

CrowdReply is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from someone under 18, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, practices, or legal requirements. We will notify you of significant changes via email or through the platform. Continued use of CrowdReply after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or data requests, please contact us at:

[email protected]